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Basic Network Service Troubleshooting Guide

1. Check signal & coverage first

  • Look at your signal bars

  • Try moving to a different location (outside, near a window)

If others on the same network also have no signal, it may be an outage – visit the links below and insert your postcode to see if there are any masts down in your area.

Vodafone - https://www.vodafone.co.uk/network/status-checker

EE - https://ee.co.uk/help/mobile-coverage-checker

O2 - https://status.o2.co.uk/

2. Toggle Airplane Mode

  • Turn Airplane Mode ON for 10–15 seconds

  • Then turn it OFF

This forces your phone to reconnect to the network

3. Restart your phone

  • Power off → wait 30 seconds → turn it back on

4. Check SIM card

  • Remove the SIM card and reinsert it properly

  • Look for damage or dirt

If possible, test:

  • Your SIM in another phone – If this works in another handset, this tells us that there is a fault with the handset.

  • Another SIM in your phone – If a different sim works in your handset, this means the sim is faulty and needs replacing.

5. Check network settings

  • Go to Settings → Mobile Data / Cellular

  • Make sure:

    • Mobile data is ON

    • Network selection is set to Automatic

6. Check for carrier settings update (iPhone)

  • Go to Settings → General → About

  • If prompted, install any update

7. Update your phone software

  • Install the latest system update:

    • Android: Settings → Software Update

    • iPhone: Settings → General → Software Update

8. Reset network settings

This will remove saved Wi-Fi passwords

  • iPhone: Settings → General → Transfer or Reset iPhone → Reset → Network Settings

  • Android: Settings → System → Reset → Reset Wi-Fi, mobile & Bluetooth

9. Check account / carrier status

  • Make sure:

    • Your bill is paid

    • Your SIM/plan is active

Contact your us if unsure

10. Try manual network selection

  • Go to Network operators

  • Turn OFF automatic selection

  • Manually select your carrier

11. Check for physical damage

  • Look for:

    • Water damage

    • Bent frame

    • Recent drops

These can affect antennas

12. Test in another area

  • If it works elsewhere → it’s likely a local signal issue

  • If not → could be SIM or phone fault

When to escalate

Contact us if:

  • You still have “No Service” after all steps

  • SIM works in another phone but not yours

  • You see “Emergency calls only” constantly

Quick Summary

Most common fixes:

  • Airplane mode toggle

  • Restart

  • Reinsert SIM

  • Reset network settings