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How to Fix No Sound or Audio Issues

How to resolve audio issues during calls, meetings, or media playback

Symptoms

  • No sound
  • Microphone not working
  • Headset not detected
  • Teams/Zoom audio issues

Steps

  1. Check output device

    • Windows: Click sound icon → Choose correct output (speakers/headset).
    • macOS: System Settings → Sound → Output.

  2. Check input device (microphone)

    • Teams/Zoom settings → Audio → Choose correct mic.

  3. Volume & mute settings

    • Ensure device isn’t muted.
    • Some headsets have physical mute switches.

  4. Restart the app Close and reopen Teams/Zoom/browser.

  5. Disconnect & reconnect headset

    • Unplug USB/Bluetooth → plug in again.
    • Bluetooth: Remove device and re-pair if needed.

Troubleshooting

  • No audio in Teams only — Reset Teams cache.
  • Audio works elsewhere but not in browser — Close all browser tabs and try again.