Skip to content
English - United Kingdom
Contact us
  • There are no suggestions because the search field is empty.

How to Fix Wi‑Fi Connectivity Issues

This article explains how to troubleshoot common Wi‑Fi issues on company laptops.

Symptoms

  • No internet connection
  • Connected but pages not loading
  • Frequent disconnections
  • Wi‑Fi network not appearing

Steps

  1. Check Wi‑Fi is enabled

    • Windows: Select the Wi‑Fi icon → Ensure Wi‑Fi is On.
    • macOS: Click the Wi‑Fi symbol → Turn Wi‑Fi On.

  2. Reconnect to the correct network Select the company network and enter your credentials if required.

  3. Restart your device A simple reboot fixes many temporary network conflicts.

  4. Forget and re-add the network

    • Windows: Settings → Network & Internet → Wi‑Fi → Manage known networks → Forget
    • macOS: System Settings → Network → Wi‑Fi → Details → Remove Network

  5. Check if you need VPN

    • Internal apps may require VPN when working remotely.

Troubleshooting

  • “Can’t connect to this network” — remove & re-add the network.
  • Other devices can connect but yours can’t — restart Wi‑Fi adapter:
    • Windows: Device Manager → Network Adapters → Disable/Enable
  • Still having issues? Contact IT with:
    • Device type
    • Location
    • Error message