How to Reset Your Password (Self‑Service Portal)
This article explains how to reset your company password using the Self‑Service Password Reset (SSPR) portal.
Steps
- Go to the Password Reset Portal:
https://passwordreset.microsoftonline.com - Select Forgot my password.
- Enter your company email address.
- Complete the identity verification steps using:
- Mobile phone
- Alternate email
- Authenticator App (if configured)
- Create a new password that meets requirements:
- At least 10 characters
- Includes uppercase + lowercase
- Includes a number or symbol
- Cannot match your last 3 passwords
Common Issues
- Verification method unavailable: Contact the IT Service Desk to update your authentication details.
- Password accepted but you can't sign in: Wait 5 minutes for synchronization across systems.